Setup Problems

1. Ensure that EDGE is in the upper right corner of screen.  If it is lower case, pull and reinsert battery to restart Blackberry.  Try this a couple of times if necessary.
2. If it is still lowercase, you may not have a Blackberry data plan.  Check that you have the right dataplan.
3. Wipe the device clean:
   1. Options menu
   2. Security Options
   3. General Settings
   4. Press Menu button
   5. Wipe Handheld
   6. Enter "Blackberry"
4. Call Rogers Wireless Support (1 866 931-3282)

Sync Problems

1. Ensure you have connectivity.
2. Pull battery out and reinsert to restart device.
3. If sync problems continue contact Tom van Hunenstijn on Abbynet (FirstClass).